622bet Privacy Policy

622bet ("we", "us", "our", "the Platform") is committed to protecting the personal data of every player who chooses to use our platform. This Privacy Policy describes the categories of personal data we collect, the lawful basis on which we process it, the parties with whom we may share it, and the rights available to you as a data subject.

By registering an account or continuing to use the 622bet platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this policy, you should cease using the platform and may request account closure by contacting our support team.

This policy is written in English and governs all data processing activities carried out by 622bet in connection with the operation of its online casino and sports betting platform. We review and update this policy periodically to reflect changes in our data practices, applicable regulations, or platform features. The effective date at the top of this document indicates when the most recent version came into force.

1.1 Registration Data

When you create a 622bet account, we collect the personal information you provide during the registration process. This includes your chosen username, mobile phone number, date of birth, and any additional identity information submitted during the Know Your Customer (KYC) verification process, such as your full legal name and government-issued identification number.

1.2 Financial Data

When you make a deposit or request a withdrawal, we collect transaction-related data necessary to process the payment. This includes your payment method identifier (for example, your bKash or Nagad mobile number), transaction reference numbers, deposit and withdrawal amounts in Bangladeshi Taka (BDT), and timestamps. We do not store full bank card numbers or mobile banking PINs on our servers.

1.3 Technical and Device Data

When you access 622bet, our systems automatically collect certain technical data about your device and connection. This includes your Internet Protocol (IP) address, device type and model, operating system version, browser type and version, screen resolution, and session duration. This data helps us maintain platform security, detect fraudulent access, and optimise the user experience for mobile devices commonly used in Bangladesh.

1.4 Betting and Gaming Activity Data

We maintain records of your activity on the platform, including bets placed, games played, stakes wagered, results, bonus usage, and account balance history. This data is used for account management, dispute resolution, responsible gaming monitoring, and statutory record-keeping obligations.

1.5 Communications Data

If you contact 622bet support, submit a feedback form, or engage in live chat, we retain records of that correspondence. This includes the content of messages, the date and time of contact, and any supporting documentation you provide. These records help us resolve disputes and improve our service quality.

1.6 Cookies and Tracking Technologies

622bet uses cookies and similar tracking technologies to maintain session continuity, remember your preferences, and analyse platform usage patterns. You may control cookie preferences through your browser settings; however, disabling essential cookies may affect your ability to log in or use certain platform features.

622bet processes personal data for the following defined purposes. We rely on one or more lawful bases for each processing activity as described below:

622bet does not use your personal data for automated decision-making that produces significant legal effects on you without human review. Where automated processes are used in fraud detection or responsible gaming monitoring, a member of our team reviews any action taken against an account before it is finalised.

3.1 Payment Processors

To facilitate deposits and withdrawals, 622bet shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card scheme operators such as Visa and Mastercard. Each of these providers operates under its own privacy framework and processes your data solely for the purpose of completing the requested transaction.

3.2 Technology and Infrastructure Providers

622bet uses third-party technology providers for platform hosting, game delivery, and security operations. These providers act as data processors on our behalf, operating under contractual data processing agreements that restrict their use of your data to the purposes specified by 622bet.

3.3 Game Content Providers

Certain casino games on the 622bet platform are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data for the purpose of game result verification, RNG certification, and technical support. They do not receive your personal identification data.

3.4 Legal and Regulatory Disclosure

622bet may be required to disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where such disclosure is required by law or is necessary to prevent fraud, money laundering, or other criminal activity. Such disclosures are made on a strictly need-to-know basis and in accordance with applicable legal requirements.

3.5 No Sale of Personal Data

622bet does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for their own independent marketing or commercial purposes. Any sharing of data with affiliates or business partners is limited to what is strictly necessary for the operation of the platform and is governed by appropriate data sharing agreements.

622bet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The following retention principles apply:

• Active accounts: All personal data associated with an active 622bet account is retained for the duration of the account's existence and for a minimum period of five years following account closure.
• Transaction records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of seven years to comply with anti-money laundering record-keeping obligations.
• KYC documents: Identity verification documents submitted during the KYC process are retained for the duration of the account relationship and for five years following account closure.
• Support correspondence: Records of customer support interactions are retained for three years following the date of the last correspondence.
• Marketing data: Where you have opted in to receive promotional communications, your marketing preferences and contact details are retained until you withdraw consent or request removal from our marketing list.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with 622bet's internal data disposal procedures.

As a user of the 622bet platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your request and sufficient information to verify your identity.

Right of Access

You have the right to request a copy of the personal data that 622bet holds about you. Upon verification of your identity, we will provide a summary of the data we hold and the purposes for which it is processed, within 30 days of receiving your request.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Where possible, you may update certain account details directly through your profile settings. For identity and verification data, updates must be submitted through our support team.

Right to Erasure

In certain circumstances, you have the right to request that 622bet delete the personal data we hold about you. This right is subject to legal retention obligations — for example, we may be required to retain transaction records even following account closure. We will inform you of any data that cannot be deleted and the reason why.

Right to Restrict Processing

You may request that 622bet restricts the processing of your personal data in circumstances where you contest the accuracy of the data, or where you have objected to processing and a decision is pending. During a restriction period, we will continue to store your data but will not actively process it.

Right to Withdraw Consent

Where 622bet processes your personal data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

622bet implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encrypted storage of sensitive account credentials using industry-standard hashing algorithms.
• Role-based access controls that limit internal access to personal data to authorised personnel only.
• Regular security assessments and penetration testing of our platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised login.
• Real-time fraud detection systems that monitor account activity for anomalous behaviour patterns.

While 622bet takes all reasonable steps to protect your data, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

7.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits, maintain session state, and remember your preferences. 622bet uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

7.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during your visit. They cannot be disabled without affecting core functionality.
• Preference cookies: Store your platform preferences such as language settings and notification options so you do not need to re-enter them on each visit.
• Analytics cookies: Help us understand how players use the platform, which pages are visited most frequently, and where technical errors occur. This data is used in aggregate form to improve platform performance.
• Security cookies: Used to detect and prevent fraudulent login attempts and other malicious activity on your account.

7.3 Managing Cookies

You can manage or delete cookies at any time through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking essential cookies will prevent you from logging in to your 622bet account. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

622bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes to this policy, we will update the "Last updated" date displayed at the top of this document and, where appropriate, notify registered players via their registered mobile number or through a platform notification.

Your continued use of the 622bet platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

For any questions or concerns regarding this Privacy Policy or our data practices, please contact our support team at [email protected]. Our team operates around the clock, Bangladesh Standard Time (BST, UTC+6), and will respond to all privacy-related enquiries within 72 hours.